Question 1

What is KreditCall?

Accepted Answer

KreditCall is a digital lending platform powered by Usha Financial Services Limited, an RBI-registered NBFC. We provide instant personal loans ranging from ₹3,000 to ₹2,00,000 to salaried and self-employed individuals through our mobile app.

Question 2

Is KreditCall an RBI-registered lender?

Accepted Answer

KreditCall operates under Usha Financial Services Limited, which is a registered Non-Banking Financial Company (NBFC) with the Reserve Bank of India. All our lending practices comply with RBI guidelines.

Question 3

Is my data safe with KreditCall?

Accepted Answer

Yes, we take data security very seriously. We use bank-grade encryption to protect your personal and financial information. We comply with RBI Digital Lending Guidelines and never share your data with unauthorized third parties.

Question 4

How do I download the KreditCall app?

Accepted Answer

You can download the KreditCall app from the Google Play Store. Simply search for "KreditCall" and install the app. Currently, we are available only on Android devices.

Question 5

What are the system requirements for the app?

Accepted Answer

The KreditCall app requires an Android device running Android 7.0 (Nougat) or higher. You also need a stable internet connection for completing the verification process.

Question 6

Can I use KreditCall on iOS/iPhone?

Accepted Answer

Currently, KreditCall is available only on Android devices. We are working on an iOS version and will announce its availability soon.

Question 7

What documents do I need to apply for a loan?

Accepted Answer

You need your Aadhaar card (verified through Digilocker), PAN card, and an active bank account. No physical documents are required as everything is done digitally.

Question 8

How long does the application process take?

Accepted Answer

The entire application process takes approximately 10-15 minutes. This includes OTP verification, KYC completion, credit assessment, and loan selection.

Question 9

What is Account Aggregator and why do I need it?

Accepted Answer

Account Aggregator is an RBI-regulated framework that allows you to securely share your financial data with us for credit assessment. It helps us evaluate your creditworthiness without requiring bank statements.

Question 10

What happens after I submit my application?

Accepted Answer

After submission, our system instantly evaluates your application. If approved, you can select your loan amount, sign the agreement digitally, and receive funds directly in your bank account.

Question 11

How do I repay my loan?

Accepted Answer

You can repay your loan through the KreditCall app using UPI, debit card, or net banking via our payment partner PhonePe. We also send repayment reminders before due dates.

Question 12

What are the repayment options?

Accepted Answer

We offer flexible repayment options with tenure ranging from 3 to 12 months. The specific repayment schedule depends on your loan amount and terms. Details are provided at the time of loan approval.

Question 13

What happens if I miss a payment?

Accepted Answer

We encourage timely payments. If you miss a payment, late fees may apply as per our terms. Persistent defaults can affect your credit score and eligibility for future loans.

Question 14

Can I prepay my loan?

Accepted Answer

Yes, you can prepay your loan. Please refer to your loan agreement for applicable terms. Early repayment helps build a good credit history.

Question 15

What credit score do I need?

Accepted Answer

We consider multiple factors beyond just credit score, including your income, employment stability, and financial behavior through Account Aggregator data. Even if you have a low credit score, you may still be eligible.

Question 16

How is my loan limit determined?

Accepted Answer

Your loan limit is determined based on your credit history, income level, existing obligations, and financial behavior analysis through our AI-powered credit assessment system.

Question 17

Can I increase my loan limit?

Accepted Answer

Yes, timely repayment of existing loans can help increase your loan limit over time. Good credit behavior is rewarded with higher limits and better terms.

Question 18

What should I do if OTP is not received?

Accepted Answer

Ensure your phone number is correct and has network connectivity. Wait for 60 seconds before requesting a new OTP. If the issue persists, try using our alternative SMS provider option.

Question 19

The app is not working properly. What should I do?

Accepted Answer

Try clearing the app cache and data, then restart the app. Ensure you have the latest version installed. If issues continue, contact our support at support@kreditcall.com.

Question 20

My KYC verification failed. What can I do?

Accepted Answer

Ensure your Aadhaar details are up to date. For face liveness, ensure good lighting and follow the on-screen instructions carefully. If issues persist, contact our support team.

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